remote support system for your office. In many cases, these providers will be more cost-effective and they provide service 24 hours each day. You'll need a robust Internet connection since these remote support service providers rely on that Internet connection for remote computer access. This way, a support technician can see what you're seeing and even control your computers for support. Seeing the screen helps decrease on-site visits and reduces phone support.
Perhaps you've had some experience using some remote desktop applications such as GoToMyPC or Remote Desktop that's available within Microsoft Windows XP, Vista, and 7. There are other Remote PC options such as LogMeIn or Windows Live Mesh.